Payment
Orders are paid by bank transfer using IBAN details. As soon as an order is placed, the bank details, payment reference and a QR code for your banking app are shown on the order page and sent to your email.
Please check the order number and amount before paying. The order is handed over for delivery once the funds reach the store’s account.
Legal entities enter the company name and EDRPOU code at checkout — the invoice is issued to those details.
Delivery
Orders are delivered across Ukraine by Nova Poshta. Three options are available at checkout:
- to a branch — collection from a Nova Poshta branch in your town;
- to a parcel locker — around-the-clock collection with no queue;
- by courier — delivery to the address you provide.
The delivery cost follows the carrier’s tariffs and depends on the destination, weight and dimensions of the parcel. The maximum weight per parcel is 30 kg.
Timing
Paid orders are processed and handed to the carrier within one business day. Orders placed at the weekend are processed on the next business day.
Nova Poshta usually delivers within 1 to 3 days depending on the destination. The exact timing and parcel status are available by tracking number in the carrier’s app.
Receiving your parcel
We recommend checking the contents at the branch before taking the parcel away. If you notice damage to the packaging or the product, complete a report together with the carrier’s employee — it is the quickest route to a replacement or refund.
Return and exchange terms are described on the Returns policy page. If you still have questions, get in touch via the Contact page.